SuperAdmin

There is a huge demand for virtual classes   We do not have a call center. You probably also won’t be able to leave messages because our voicemail is usually full every day. In this case, it’s best to reach out to your instructor individually, or text the company at 412-401-3252 or email us at [email protected] … Read more

When the package has been shipped and the postal tracking has delivered then the customer is responsible for the package.  The postal tracking is the only verification we have of delivery.  Anyone could say they didn’t receive the package, therefore the student is responsible for the equipment and may be charged the maximum of $145 … Read more

The 10 days start when you order your equipment and ends when we receive the equipment back to our facility. If there was a delay in you receiving the equipment due to shipping, contact us and we will extend the rental by those number of days.

This happens for one of two reasons, either your name was not legible on the return package or no name or we are unable to find your account in PayPal. In this situation please contact us with the name of the card that is getting charged and the date your tracking number says we received … Read more

Please understand that the longer the equipment is held by one student, others are not able to rent it.  In an attempt to service as many as possible, we only offer equipment rental extensions due to extenuating circumstances, such as a delay in the mail, and can’t be offered to accommodate your personal schedule. When … Read more

You do need equipment to take the virtual skills portion of the class from your home or office. You do not have to rent equipment from Fragile Heart CPR. You can borrow equipment or order the CPR ANYTIME kit from the AHA for $38.50 + tax and S&H, either way you should receive the equipment … Read more

If your name is misspelled DO NOT CLAIM YOUR CARD, but contact your instructor and it can be corrected. If you claim the card, there is a $10 fee for a replacement card. If you didn’t receive your card, contact your instructor  and leave your information and phone number.

Since you already took the first part and paid the AHA $31, then you need to take the SKILLS ONLY COURSE for $55 if you have access to the training equipment OR the SKILLS CHECK OFF WITH EQUIPMENT for $85 Just sign up for the skills only course and go to the SKILLS SESSION INFO … Read more

In this case please text or call the office at 412-401-3252 so we can check on your delivery. Sometimes things happen with the Post Office that are out of our control. With our new system we are able to make adjustments in the payment amount once the equipment is returned. 

Yes, this Should be accepted by any organization or business that requires you to have an AMERICAN HEART ASSOCIATION BASIC LIFE SUPPORT CERTIFICATION CARD. Many times you are told that your job or school doesn’t accept online courses. Please understand this is a blended learning course, not an ONLINE COURSE. This is considered an instructor-led … Read more