Cancellations, Refunds and Replacement Cards, Late fees.

It is your responsibility to make sure you are taking the correct course and that your certification card will be accepted by your school or place of employment. If you enroll in the blended course offered thru Fragile Heart CPR, you will receive an AHA BLS card identical to the one issued for in-person classes. The cards are no different and do not have ‘ONLINE COURSE’ on them. They are accepted everywhere AHA BLS certification cards are required. 

 The blended online and remote classes offered thru Fragile Heart CPR are available during this world-wide pandemic of COVID-19. Despite using social distancing and masks and gloves and sanitizer, and despite the government moving an area from red to green, we still do not feel safe to hold in-person CPR classes when faced with a virus for which there is no known cure. Therefore we have made these classes available using the requirements of the AMERICAN HEART ASSOCIATION for Basic Life Support Certification and Renewal. 

When and if there is a vaccine or cure and is administered to the public, Fragile Heart CPR may possibly resume in-person classes.  If you took an online and remote class, you can arrange to attend an in-person class within your original 2 yr certification period at a location nearest to you, for the experience of the actual hands on class. Attendance is based on seating availability. 

CANCELLATIONS

For online and remote blended courses, there is no actual in-person class attendance. 

Fragile Heart CPR requires notice 48 hrs. prior to the class date you registered to attend for rescheduling.

If you are taking the First aid/cpr class and enrolled in an online and remote course, You have 6 days to complete the online portion. If your course expires after 6 days there is a $25 fee to be re-enrolled. Your remote session is scheduled between you and your instructor. There is a 90 day time limit on the remote session. 

REFUNDS

All sales are final. There are no refunds once any portion of the course has been taken or the equipment has been ordered  There are NO REFUNDS for the equipment once the equipment has been shipped. 

There is no refund given because your school of job won’t accept your certification card, unless particular arrangements have been made by the company administrator.

REPLACEMENT CARDS

Replacement cards are available thru the American Heart Association website free of charge. The website address is: Heart.org\cpr\mycards

When issued a certification card thru Fragile Heart CPR you are instructed NOT TO CLAIM THE CARD until you check it for accuracy. If there are errors, they can be corrected free of charge by contacting us at 412-401-3252. YOU ARE NOT ABLE TO EDIT OR CORRECT ERRORS YOURSELF. Once you claim the card no corrections can be made.

Once you claim the card you have accepted it as being accurate. If there are errors, and you have claimed the card, there is a $10 card replacement fee. A new card will be issued to you after payment of the fee. 

LATE FEES

The equipment rental is for 10 days. The rental period begins the day you order the class and ends when we receive the equipment back into our facility.  There is an $8 per day late fee for equipment kept past the 10 days.  If equipment is kept for 20 days, a maximum charge of $145 will be charged.  If equipment is kept longer than 20 days the $8 per day late fee will be assessed to a maximum fee of $345.  The equipment still needs to be returned even if you are charged the maximum late fee. 

If you have any other concerns please contact us at 412-401-3252