FAQs

This is a VIRTUAL BLENDED COURSE completed in two parts. Part one is the Online Portion. Part 2 is the Skills session with and Instructor thru Zoom . Your certification card comes from the AMERICAN HEART ASSOCIATION. You will complete everything from home but receive the same certification card as for an In-person class.  In order to complete your ZOOM session you will need access to the course equipment such as Manikin, etc. If you do not have access to the equipment you can select to participate in our equipment rental program. You will schedule your ZOOM skills session  when you receive your equipment. PART ONE OF THE COURSE IS COMPLETED THRU THE AHA (HEARTCODE BLS). The equipment is a 10 day rental. There is FREE SHIPPING TO YOU BY PRIORITY MAIL, and you will pay the return shipping of $15.50 thru the POST OFFICE.  The course is originally $115 however we lowered the cost to $85 to give you an additional discount.

 

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The phone is always busy and I can’t reach anyone./My instructor won’t email me?


There is a huge demand for virtual classes   We do not have a call center. You probably also won’t be able to leave messages because our voicemail is usually full every day. In this case, it’s best to reach out to your instructor individually, or text the company at 412-401-3252 or email us at [email protected]Read more

November 4, 2021


The postal tracking says the package was delivered but I didn’t receive that package?


When the package has been shipped and the postal tracking has delivered then the customer is responsible for the package.  The postal tracking is the only verification we have of delivery.  Anyone could say they didn’t receive the package, therefore the student is responsible for the equipment and may be charged the maximum of $145 … Read more


When does the 10 days for the equipment rental start?


The 10 days start when you order your equipment and ends when we receive the equipment back to our facility. If there was a delay in you receiving the equipment due to shipping, contact us and we will extend the rental by those number of days.


I returned my equipment and my card keeps getting charged?


This happens for one of two reasons, either your name was not legible on the return package or no name or we are unable to find your account in PayPal. In this situation please contact us with the name of the card that is getting charged and the date your tracking number says we received … Read more


Can I get an extension on my equipment rental?


Please understand that the longer the equipment is held by one student, others are not able to rent it.  In an attempt to service as many as possible, we only offer equipment rental extensions due to extenuating circumstances, such as a delay in the mail, and can’t be offered to accommodate your personal schedule. When … Read more


Do I need to rent equipment for the course?


You do need equipment to take the virtual skills portion of the class from your home or office. You do not have to rent equipment from Fragile Heart CPR. You can borrow equipment or order the CPR ANYTIME kit from the AHA for $38.50 + tax and S&H, either way you should receive the equipment … Read more


I didn’t receive my card or my name is misspelled on my card.


If your name is misspelled DO NOT CLAIM YOUR CARD, but contact your instructor and it can be corrected. If you claim the card, there is a $10 fee for a replacement card. If you didn’t receive your card, contact your instructor  and leave your information and phone number.


I took part 1 thru the AHA, what course do I sign up for?


Since you already took the first part and paid the AHA $31, then you need to take the SKILLS ONLY COURSE for $55 if you have access to the training equipment OR the SKILLS CHECK OFF WITH EQUIPMENT for $85 Just sign up for the skills only course and go to the SKILLS SESSION INFO … Read more


I ordered my equipment long ago and haven’t received it yet.


In this case please text or call the office at 412-401-3252 so we can check on your delivery. Sometimes things happen with the Post Office that are out of our control. With our new system we are able to make adjustments in the payment amount once the equipment is returned. 


Will this be accepted by my school or job? Is this an online course?


Yes, this Should be accepted by any organization or business that requires you to have an AMERICAN HEART ASSOCIATION BASIC LIFE SUPPORT CERTIFICATION CARD. Many times you are told that your job or school doesn’t accept online courses. Please understand this is a blended learning course, not an ONLINE COURSE. This is considered an instructor-led … Read more


Is this an AMERICAN HEART ASSOCIATION card?


Yes! The course you are taking is the AHA BLS course and your card will come from the AMERICAN HEART ASSOCIATION. It is the same card you get for an in-person class, not an online course card.


Do I need to download an app to access the course or for the ZOOM meeting?


NO! You don’t need to download any apps. We will give you the website where you will take the course and the ZOOM link is on this website under the page SKILLS SESSION INFO PAGE. If you are using your phone for ZOOM, you may be led to download the app on your phone. You … Read more


Is this an online course card or a regular card for healthcare providers and professionals?


This is the regular certification card you receive for an in-person class. . The AHA no longer offers BLS certification cards specifically for healthcare providers. They stopped that in 2016. BLS is a professional certification valid for all professionals.


I live in a state that is not listed, can I still take the course?


YES! The AHA BLS course is valid all across the U.S.A. If you don’t see your state listed you can call the office at 412-401-3252 and the course can be made available to you.


I am certified in BLS thru another organization, not AHA. Can I still take the renewal course?


No. Because the AHA is the leader in the industry when it comes to the heart and their BLS course is different and more complete, you must be certified by the AHA to take the AHA renewal course. Otherwise you need to take the AHA PROVIDER course.


What to do if my online course expires.


You have 6 days to complete the online portion if you are taking a CPR/AED  or FIRST AID/CPR/AED course .If your course expires there is a $25 reset fee. If you are taking the BLS COURSE, YOU WILL COMPLETE PART ONE THRU THE AHA. YOU WILL RECEIVE A LINK TO THE WEBSITE IN THE EMAIL … Read more


What address do I return equipment to?


Return equipment to: Fragile Heart CPR 4426 Gateway Dr. Monroeville, PA 15146


My AHA BLS card has expired, which course do I need to take?


If your card has expired you will need to take the provider course. If your card has not expired you can take the renewal course.


There is a mistake on my card, or my name is misspelled?


DON’T CLAIM THE CARD IF THE CARD IS WRONG! Correcting the card is easy as long as you have not claimed it. Once you claim the card, it is considered to be correct and a replacement card has to be issued. Replacement cards are $10. Contact your instructor or call the office at 412-401-3252 and … Read more


When and how will I get my AHA BLS certification card?


After completing parts one and two ( the online and skills portion), Your card will be issued the same day, if your skills are completed by 5:00 pm EST. If not, the card will be issued the following day. Cards are sent to your email. Cards are valid for 2 yrs.


What if I am not available at any of the times listed for my instructor?/ I am unable to reach my instructor.


We want you to get your skills session done so you can get your certification card. Just call the office at 412-401-3252, and we will attempt to get you in contact with your instructor or ask her to release you to be able to select a different time with another instructor.


How do I connect to the ZOOM meeting for the skills portion?


That’s easy! This website has a page called SKILLS SESSION INFO PAGE. On that page you can click on the button for the ZOOM MEETING for the instructor for your state at the times listed.


Why do I have to pay the AHA an additional $31?


With the recent changes from the AHA, now all BLS students complete the cognitive (part one) of the course thru the AHA.  The cost for the course is $31. This is separate from the course fee paid to Fragile Heart CPR.


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CPR Scene

Because of Covid-19 we are offering a virtual "in-person" class.

This is not an on-line class but rather a Zoom Class with a live instructor.

Once complete you will receive a Hands-on Certification.